From: Christine Kocks [kocks AT harvard DOT edu]
Sent: Friday, December 16, 2011 3:10 PM
To: Gerd Hirsch
Cc: Klaus Rajewsky
Subject: client letter

Dear Mr. Hirsch,
I am writing to let you know how enjoyable it was to interact with your packing crew for the relocation of our household from Boston to Berlin.
This move involved our library, cherished old furniture and china, numerous pictures, plenty of small things and a grand piano.
I was impressed with the concentration and professionalism of your people, the friendly way in which they interact and cooperate, as well as their gracious, polite and attentive attitude towards customers.
Each and every special request or concern was met with flexibility, courtesy and prompt attention. I have the greatest appreciation for the hard work your team performed with a cheerful attitude during several tedious days on the job.
With such a truly outstanding and most pleasant experience my husband and I can only warmly recommend your company to others.

Sincerely,

Christine Kocks and Klaus Rajewsky
Harvard Medical School, Boston